Responsible Gaming | Maxim88 Singapore

Maxim88 Singapore is committed to providing a safe, fair, and responsible gaming environment. Gambling should always be an enjoyable form of entertainment — never a way to solve financial problems or escape from personal issues. This page explains the tools we provide to help you stay in control, the warning signs to watch for, and where to get help if you need it.

Our Commitment

We partner with certified providers and hold our operation to the standards of BMM Testlabs, iTech Labs, and Gaming Laboratories International. Beyond certified game fairness, we commit to:

Providing tools for self-management (limits, time-outs, self-exclusion)
Never targeting minors or vulnerable players
Clearly displaying game RTP, volatility, and wagering requirements
Honouring withdrawal and self-exclusion requests promptly
Providing 24/7 access to trained support agents

Tools to Help You Stay in Control

Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit. Limits take effect within 24 hours. Reductions apply immediately; increases have a 7-day cooling-off period.

Session Time Reminders

Enable in-app notifications that remind you how long you've been playing. Defaults are 30, 60, 90, and 120 minutes — configurable in your account settings.

Loss Limits

Set a maximum loss amount per day, week, or month. Once reached, you cannot place further bets until the period resets.

Time-Out (Cool-Off Period)

Block your account from all play for 24 hours, 7 days, 30 days, or 90 days. During a time-out, you cannot log in to play, but you can still access your account to withdraw funds.

Self-Exclusion

For a minimum of 6 months up to permanent exclusion, we will close your account and prevent re-registration. Self-exclusion cannot be reversed early. To request self-exclusion, contact support via live chat, email, or WhatsApp. Processing takes up to 24 hours.

Warning Signs of Problem Gambling

If you recognise yourself in any of the following, please pause and consider reaching out for help:

Spending more money or time gambling than you intended
Chasing losses — betting larger amounts to recover what you've lost
Borrowing money or using credit to fund gambling
Hiding gambling activity from family or friends
Feeling anxious, guilty, or irritable when trying to stop
Gambling interfering with work, studies, relationships, or responsibilities
Believing you can win back losses with "one more session"

Support Resources (Singapore)

If you or someone you know needs help, the following Singapore organisations provide free, confidential support:

National Council on Problem Gambling (NCPG)

Free helpline, counselling, and self-exclusion services for Singapore residents.

Helpline: 1800-6-668-668

ncpg.org.sg →

All Addictions Helpline

24/7 Singapore helpline for gambling, substance, and behavioural addictions.

Helpline: 6-RECOVER (6-732-6837)

Gambling Therapy

International online support service providing free multilingual help.

gamblingtherapy.org →

GamCare

24/7 helpline and live chat for gambling-related concerns.

gamcare.org.uk →

Protecting Minors

Gambling at Maxim88 is strictly for players aged 18 and over. We verify age at registration and may request additional documentation before withdrawals. If you share a device with anyone under 18, we strongly recommend using parental control software such as:

Net Nanny — multi-platform content filter with gambling category
Qustodio — parental controls across iOS, Android, macOS, Windows
Screen Time (iOS built-in) — block adult content and specific sites
Family Link (Android built-in) — similar controls for Android devices

How to Contact Us

Our support team is available 24/7 via live chat, WhatsApp, and email. If you have concerns about your own or someone else's gambling, we can activate any of the tools above on your account immediately. All conversations are confidential.

Remember: gambling is entertainment, not income. Play with money you can afford to lose, take regular breaks, and never let it interfere with your life or relationships.

Maxim88 新加坡致力于提供安全、公平、负责任的博彩环境。博彩应始终是令人享受的娱乐方式 — 而非解决财务问题或逃避个人困境的途径。本页面说明我们提供的自我管理工具、需要警惕的警示信号,以及在需要时寻求帮助的渠道。

我们的承诺

我们与持牌供应商合作,并将运营标准与 BMM Testlabs、iTech Labs 及 Gaming Laboratories International 的要求对齐。除游戏公平性认证外,我们承诺:

提供自我管理工具(限额、暂停、自我排除)
绝不针对未成年人或弱势玩家
清楚显示游戏 RTP、波动率与流水要求
迅速处理提款与自我排除请求
提供 24/7 受训客服支持

帮助您保持掌控的工具

存款限制

设定每日、每周或每月的存款上限。限额将在 24 小时内生效。降低立即生效;增加有 7 天冷却期。

时长提醒

开启应用内通知,提醒您已游玩的时长。默认为 30、60、90、120 分钟 — 可在账户设置中调整。

损失限制

设定每日、每周或每月的最高损失金额。达到后,您将无法再下注,直至周期重置。

暂停(冷却期)

暂停账户游玩 24 小时、7 天、30 天或 90 天。暂停期间您无法登录游玩,但仍可访问账户提款。

自我排除

最少 6 个月至永久排除,我们将关闭您的账户并阻止重新注册。自我排除无法提前撤销。如需申请,请通过在线客服、邮件或 WhatsApp 联系我们。处理时间最长 24 小时。

问题博彩的警示信号

若您在以下情况中看到自己,请暂停并考虑寻求帮助:

博彩金额或时间超出预期
追逐损失 — 下更大的注以挽回已输的钱
借款或使用信用卡资助博彩
对家人或朋友隐瞒博彩活动
尝试停止时感到焦虑、内疚或烦躁
博彩干扰工作、学习、人际关系或责任
相信"再玩一场"就能赢回损失

支持资源(新加坡)

若您或您认识的人需要帮助,以下新加坡机构提供免费、保密的支持:

全国预防嗜赌理事会(NCPG)

为新加坡居民提供免费热线、辅导及自我排除服务。

热线:1800-6-668-668