Maxim88 Singapore ("we", "us", "our") respects your privacy and handles personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This policy explains what data we collect, how we use it, how long we keep it, and your rights as a user.
1. Data We Collect
Information You Provide
- Name, date of birth, and gender
- Contact details: email address, mobile number, residential address
- Identification documents (NRIC, passport, driving licence) for KYC verification
- Payment method details (bank account number, e-wallet identifier, crypto wallet address)
- Account credentials (username, password hash — we never store plain-text passwords)
Information We Collect Automatically
- Device data: device type, operating system, browser, screen resolution
- Network data: IP address, approximate geolocation (country/city), internet service provider
- Usage data: pages viewed, games played, betting history, session duration
- Cookies and similar technologies (see section 6)
Information from Third Parties
- Payment processors confirming deposit/withdrawal details
- Identity verification services (for KYC/AML compliance)
- Fraud prevention services (iovation, ThreatMetrix)
2. How We Use Your Data
We use your data for the following purposes:
- Account operation: registration, authentication, KYC verification
- Payments: processing deposits, withdrawals, bonus credits
- Gameplay: loading games, tracking wagers, settling results
- Customer support: responding to enquiries, resolving disputes
- Fraud prevention & AML: detecting suspicious activity, complying with anti-money-laundering regulations
- Responsible gaming: enforcing limits, self-exclusion, and providing intervention tools
- Marketing (with consent): sending promotional offers via email, SMS, or push notification
- Legal compliance: meeting reporting obligations to regulators or law enforcement
3. Legal Basis (PDPA)
We collect, use, and disclose personal data based on:
- Consent — you provide consent at registration and can withdraw it at any time via account settings
- Contract performance — data needed to provide the service you've requested
- Legal obligations — KYC, AML, and tax reporting
- Legitimate interests — fraud prevention, service improvement (non-identifying analytics)
4. Data Sharing
We share personal data only with:
- Payment processors (for deposit/withdrawal execution)
- KYC/AML verification providers
- Fraud detection services
- Game content providers (only game-play data needed for settlement — no personal identifiers)
- Customer support platform providers
- Regulatory authorities where legally required
We never sell your personal data to advertisers or data brokers.
5. Data Retention
We retain personal data only as long as necessary:
- Active account data: for the life of your account
- KYC documents: 5 years after account closure (regulatory requirement)
- Transaction records: 7 years (financial regulations)
- Marketing preferences: until consent is withdrawn
- Self-exclusion records: minimum 5 years to prevent re-registration
6. Cookies
We use the following cookie categories:
- Strictly necessary — session, authentication, security (cannot be disabled)
- Preferences — language selection (EN/中文), display settings
- Analytics — aggregated site usage statistics (set to anonymised IP)
- Marketing (with consent) — personalised promotional content
You can manage cookie preferences via your browser settings or our cookie banner.
7. Security
We protect your data with:
- 128-bit SSL/TLS encryption for all transmissions
- Salted password hashing (we cannot retrieve plain-text passwords)
- Two-factor authentication (optional for players, mandatory for admin access)
- Regular security audits by iovation and ThreatMetrix
- Segregated player funds held by reputable banking partners
8. Your Rights (PDPA)
Under Singapore PDPA, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of data no longer required for regulatory or contractual purposes
- Lodge a complaint with the Personal Data Protection Commission (PDPC) Singapore
To exercise these rights, contact our Data Protection Officer at dpo@maxim88slot.vip. We respond within 30 days as required by PDPA.
9. Children
Our service is not directed at anyone under 18. If we discover an underage account, it will be closed immediately and any deposited funds returned to the source payment method after verification.
10. Changes to This Policy
We may update this policy. Material changes are communicated 14 days in advance via email. The "Last updated" date at the top reflects the current version.
11. Contact
Data Protection Officer: dpo@maxim88slot.vip
General support: support@maxim88slot.vip
Personal Data Protection Commission (PDPC) Singapore: pdpc.gov.sg
Maxim88 新加坡("我们")尊重您的隐私,并依据《新加坡个人资料保护法 2012》(PDPA)处理个人资料。本政策说明我们收集何种资料、如何使用、保留多久,以及您作为用户的权利。
1. 我们收集的资料
您提供的信息
- 姓名、出生日期与性别
- 联系方式:邮箱、手机号、居住地址
- 身份证件(NRIC、护照、驾照)用于 KYC 验证
- 付款方式详情(银行账号、电子钱包标识、加密钱包地址)
- 账户凭证(用户名、密码哈希 — 我们绝不存储明文密码)
我们自动收集的信息
- 设备数据:设备类型、操作系统、浏览器、屏幕分辨率
- 网络数据:IP 地址、大致地理位置(国家/城市)、互联网服务商
- 使用数据:浏览页面、游戏记录、投注历史、会话时长
- Cookie 及类似技术(见第 6 节)
来自第三方的信息
- 付款处理商确认存款/提款详情
- 身份验证服务(用于 KYC/AML 合规)
- 欺诈预防服务(iovation、ThreatMetrix)
2. 我们如何使用您的资料
我们将资料用于以下目的:
- 账户运营:注册、身份验证、KYC 核实
- 支付:处理存款、提款、奖金入账
- 游戏:加载游戏、追踪投注、结算结果
- 客户支持:回应咨询、解决争议
- 反欺诈与 AML:侦测可疑活动,符合反洗钱法规
- 负责任博彩:执行限额、自我排除,提供干预工具
- 营销(经同意):通过邮件、短信或推送发送推广优惠
- 法律合规:满足对监管机构或执法单位的报告义务
3. 法律依据(PDPA)
我们基于以下依据收集、使用与披露个人资料:
- 同意—— 您在注册时同意,可随时通过账户设置撤回
- 合约履行—— 提供您所请求服务所需的资料
- 法定义务—— KYC、AML 及税务报告
- 正当利益—— 反欺诈、服务改进(非识别性分析)
4. 资料分享
我们仅将个人资料分享予:
- 付款处理商(用于存取款执行)
- KYC/AML 验证提供商
- 欺诈侦测服务
- 游戏内容提供商(仅结算所需的游戏数据,无个人识别资料)
- 客服平台提供商
- 法律要求时的监管机构
我们绝不将您的个人资料出售给广告商或数据经纪商。
5. 资料保留
我们仅在必要时保留个人资料:
- 活跃账户资料:账户存续期间
- KYC 文件:账户关闭后 5 年(监管要求)
- 交易记录:7 年(金融法规)
- 营销偏好:至同意撤回为止
- 自我排除记录:至少 5 年,以防止重新注册
6. Cookie
我们使用以下 Cookie 类别:
- 必要性—— 会话、身份验证、安全(不可停用)
- 偏好—— 语言选择(EN/中文)、显示设置
- 分析—— 站点使用汇总统计(IP 匿名化)
- 营销(经同意)—— 个性化推广内容
您可通过浏览器设置或我们的 Cookie 横幅管理偏好。
7. 安全
我们以下列方式保护您的资料:
- 所有传输采用 128 位 SSL/TLS 加密
- 加盐密码哈希(无法还原明文密码)
- 双重身份验证(玩家可选,管理员强制)
- iovation 与 ThreatMetrix 定期安全审计
- 玩家资金由信誉良好的银行合作伙伴独立托管
8. 您的权利(PDPA)
依据新加坡 PDPA,您有权:
- 查阅我们持有的个人资料
- 更正不准确或不完整的信息
- 随时撤回营销通讯同意
- 要求删除不再需要的资料(监管或合约用途除外)
- 向新加坡个人资料保护委员会(PDPC)投诉
要行使上述权利,请联系我们的数据保护主任 dpo@maxim88slot.vip。我们依 PDPA 要求在 30 天内回复。
9. 儿童
我们的服务不针对 18 岁以下人士。若发现未成年账户,将立即关闭并在验证后将存款资金退回原付款方式。
10. 政策变更
我们可能更新本政策。实质性变更将于生效前 14 天通过邮件告知。顶部"最后更新"日期反映当前版本。
11. 联系
数据保护主任:dpo@maxim88slot.vip
一般支持:support@maxim88slot.vip
新加坡个人资料保护委员会(PDPC):pdpc.gov.sg
